The watch runs on Embertide. The relationship runs on you.
Families are not on the responder chain, and they are not asked to monitor. Three things Embertide does so you do not have to: the daily watch on the member, the family-appropriate visibility surface, and the escalation ordering that keeps your role above the clinical cascade rather than inside it.
- 01Daily watch on the member
Embertide watches the member so you do not have to police them
A daily check-in, peer-chat tone, and missed-touch pattern fuse into one rising-risk surface per member. The watch is on Embertide — you are not the one counting the days between texts. Instead of monitoring, you get to be a relative again.
- 02Family-appropriate visibility
You see what the member has consented to share — nothing else
Families are added via Family tier seats, and what crosses into the family seat is the rising-risk signal — not raw check-in text, not peer-chat transcripts, not anything the member has not explicitly consented to share. If the member consents, you see the trajectory; if they do not, the family seat stays quiet on that member rather than showing you a partial picture.
- 03Your role in the cascade
Family is a calm supporter — Embertide is the responder chain
When a member rises, Embertide alerts the member first, then the family seat only if the member consented to the notify-family step, then the peer sponsor or counselor, then 988. You are not on the critical path. You are the relative who can have a normal phone call when everyone else is paging.
The exact loop Embertide runs — where family fits, and where it does not — in plain language, is on See the full recovery-loop explainer →
The questions families actually ask before they install anything.
We have heard these in enough kitchens and parked-car phone calls to answer them straight. Every answer below is a feature, not a workaround — designed so installing Embertide does not turn the family member into a surveillance subject.
Still have one we missed? Send the question.
Have one conversation before you install anything.
The fastest way to find out whether Embertide is right for your family is to have the conversation first — what the member is willing to share, what the member is not, and what role each of you wants to play in the watch. Send us a note and we will walk you through that conversation before anything is installed or billed.
Running this for a treatment-center network instead? See treatment-center program →
What to send
- · Where the member is in recovery (rough)
- · What they currently know about Embertide
- · What you would want the family seat to see — and not see
- · The cheapest week for a 20-minute call
Tell us where your family member is in recovery.
We'll read your message within one business day and come back with a calmer walk-through — what the family seat would and would not see, what the cascade looks like for your specific case, and whether Embertide is the right next step at all.
Prefer email? Reach us at embertide-2@polsia.app.
Is this for a treatment-center network instead? See treatment-center program →
Is this for an employer- or insurer-contracted panel instead? See commercial insurer program →