Staff

Routing log

Review routing actions in chronological order. Open the tier row to act on a pending high-tier case.

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Routing log

Choose the chronological order. Member name and ID, tier, and status come straight from the database.

Filtered total

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Displayed results

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Pending high-tier

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Routing log filters

Order

Resolution

Status

Escalation tier

Search by member ID

Start dateManual start dates include the full UTC calendar day. Quick ranges use exact rolling periods.

End dateManual end dates include the full UTC calendar day. Quick ranges use exact rolling periods.

Quick ranges

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