Three visibility gaps to close without replacing your care-management stack.
Embertide adds a continuous layer around the workflow your medical directors and care managers already own. The watch runs between encounters, the cascade follows the contract, and the read-back is ready when the next review begins.
- 01Overnight coverage
Close the overnight crisis gap
Embertide keeps the watch running after the case-management queue goes quiet. When a high-risk enrollee signals a crisis overnight, the configured cascade moves toward a named human responder before the window closes — with 988 as the safety net, not the default first move.
- 02Between-session monitoring
See rising risk between sessions
Daily check-ins, missed touches, and peer-conversation signals become one bounded trajectory for each consented enrollee. Care managers begin the next review with the between-session context that claims refreshes and scheduled encounters cannot provide on their own.
- 03Escalation telemetry
Give care managers a read-back they can act on
Every handoff returns with the signal, tier reached, actor, recipient, and timestamp. Care managers see what happened during the dark hour, while payer leaders get an aggregate view of response patterns without opening a member's private conversation stream.
The telemetry a payer team can bring into the next utilization review.
A commercial-insurer pilot can define the measures that matter to your panel: how quickly a named responder acknowledges, how often the in-network cascade absorbs the handoff, and whether every action is ready for an audit read-back.
Representative marketing fixtures only — these figures are not live performance data, claims outcomes, or a promise about a specific payer population.
The questions a medical director, security reviewer, and care-management lead ask before a pilot.
Procurement should make the data boundary, workflow boundary, and measurement plan explicit. These answers describe the posture to bring into that conversation.
Need a security or integration brief? Contact the team.
Bring the gaps your claims refresh cannot see.
Share your covered population, care-manager cadence, contracted responder chain, and the routing_actions measure your reviewer needs to see. We'll shape a pilot scope around overnight coverage, between-session monitoring, and a measurable escalation read-back.
Scoping this for a public payer instead? See state Medicaid programs →
What to bring
- · Covered population and risk profile
- · Care-manager cadence and queue ownership
- · Contracted responder chain and tier order
- · Security, claims, and reporting requirements
Tell us where your care-management workflow loses the thread.
Send a procurement note and we'll come back with a focused conversation about your overnight coverage, high-risk between-session cohort, escalation telemetry, and the audit-ready routing_actions view your team needs.
Prefer email? Reach us at embertide-2@polsia.app.
Want the operating model first? Read how Embertide works →