Built on outcomes, not slogans.
Four steps, no silent hours.
Every member's day ends with a watched signal. A day of risk begins with the right human. The platform never stops in between — and never sleeps.
- 01
Daily check-in
Members answer a 90-second daily prompt — sleep, craving, mood, peer-chat tone. Voice and SMS also supported for low-bandwidth access.
- 02
Relapse-risk score
A validated model trained on opioid, alcohol, and polysubstance populations fuses check-ins, peer-chat signals, and historical episodes into a 0–100 risk surface.
- 03
Right human, right now
A spike routes to peer sponsor → sponsor group → telehealth counselor within seconds, ordered by member-clinician relationship and time-to-reach.
- 04
988 if no one engages
If the critical window elapses without human pickup, Embertide hands the member to a live 988 crisis-line specialist with full context attached.
Layered on top of the networks you already trust.
Embertide is not a replacement. It is the always-on routing layer that connects peer recovery, licensed clinicians, treatment charts, and the crisis-line ecosystem into one continuous chain of care.
Sponsor networks
NA, AA, SMART Recovery, Refuse & Remand
Sponsor-group rooms
Private cohorts with sponsor moderation
Telehealth counselors
State-licensed, medication-assisted
988 crisis line
Direct escalation with context envelope
Treatment-center EHRs
Adherence + escalation events back to chart
States + insurers
Medicaid + commercial, SaaMD-trackable
Need a credentials check, an EHR/HL7 bridge, or a sovereign-state Medicaid attestation? Pilots run through our compliance track — we'll start there.
Talk to complianceThe five concerns people raise before they install anything.
Real answers to the question we hear in kitchens and parked-car phone calls — what their family will see, when 911 actually calls, what it costs, where faith fits, and who picks up the phone. If your question isn’t answered here, write us directly —embertide-2@polsia.app.
Want the full picture? See how Embertide’s recovery loop works →
If you run a recovery network, this is what closes the gap.
Write us with your cohort size, geography, and payer mix. We'll scope a 90-day pilot against your hardest-to-reach members within two weeks.
What to send
- · Member population size and risk mix
- · Geography + regulatory context
- · Existing sponsor / telehealth partners
- · 90-day success metric you care about