For peer-recovery organizations
B2B · Peer recovery orgs

Equip your sponsors with continuous visibility. Without replacing your program.

Embertide gives your sponsor census — organized as a sponsor-centered circle of trust — a watch that keeps running across the dark-hour stretch, escalates a rising-risk signal through the same chain you would run with full staff (peer sponsor → sponsor group → licensed counselor → 988), and surfaces the routing audit — counts, ack times, tier reached — as a first-class surface program leadership and any reviewer can read without seeing into a member's private check-ins.

Show how it rides alongside your programOpen /contact for scoping
Member monitoring continuity across the sponsor censusSponsor → sponsor group → licensed counselor → 988 escalationOperational data board reviewers and funders can read
How Embertide rides alongside your sponsor program

Monitoring continuity. Sponsor-to-counselor escalation. Operational data for funders.

Three things program leads take to the board and to funders on day one: a watch that keeps running across the sponsor census, escalation routing through the chain a fully staffed program would run, and a routing_actions-style aggregate surface that reads without exposing member-private content. Your sponsors, your groups, your relationships — Embertide is the watch behind the work, not the work itself.

  1. 01
    Member monitoring continuitySponsor-centered circle of trust

    The watch keeps running across your sponsor census — even through the dark-hour stretch.

    The daily check-in, peer-chat tone, and missed-touch fusion keep running across your sponsor census from one night to the next, so the members peer programs lose at the dark-hour gap are no longer the ones who fall through. Embertide is the volunteer sponsor coordination layer — the sponsors, the relationships, and the weekly meetings stay your program’s, organized as a sponsor-centered circle of trust that the watch rides behind. The watch underneath is what Embertide is for.

  2. 02
    Sponsor-to-counselor escalation routingReal-time availability

    Peer sponsor → sponsor group → licensed counselor → 988 — the chain you would run with full staff.

    When a member rises, Embertide runs the chain a program director would run with a fully staffed program tonight: the signal lands in the peer sponsor who is on, escalates to the sponsor group when the window passes, then to the licensed counselor when the group window closes, and only then to 988 as the safety net. Real-time availability is read at every step, so the cascade reaches the human who is actually awake, not the one whose name is on the roster by accident.

  3. 03
    Operational data you can take to fundersSponsor-group routing surface

    A routing_actions-style aggregate surface — counts, ack times, tier reached.

    Program leads and any external reviewer — a board, a state Medicaid reviewer, a grant officer — can read the same surface on day one: how many members rose tonight, which sponsor groups picked them up, the average sponsor ack time, and the tier the cascade reached. Aggregate only — member-private check-in answers, peer-chat transcripts, and voice notes stay inside the member envelope. The sponsor-group routing surface is exposed as a first-class surface you can read and tune, instead of re-deriving the routing from the audit trail after the fact.

The watch, the score, and the cascade tiers — peer sponsor → sponsor group → licensed counselor → 988 — are laid out in plain language on Read the full /how-it-works explainer →

For a practical look at the dark-hour gap, read our guide to peer recovery coach overnight support →

What program leadership and funders actually see

The same surface, read from the program lead's desk and the funder's review.

Aggregate only. Counts, ack times, tier reached — what a board reviewer or a grant officer reads on day one without ever crossing into a member's private check-in answers.

Program leadership voice

“Before Embertide, the dark-hour stretch between 11pm and our Tuesday sponsor-group meeting was the part of the week we lost members. The watch now keeps running across the whole census, the escalation chain reads like a chain a fully staffed program would run, and the routing_actions surface is what our reviewer reads on day one — without ever crossing into a member's private check-in answers.”

R
Program DirectorTri-County Peer Recovery Coalition · mid-sized regional peer-recovery org

routing_actions · last 30 days

Members routed1,284across the sponsor census
Avg sponsor ack1m 47sfirst human on the chain
Sponsor groups online12 / 14groups carrying the watch tonight
Tier reached · 9880.4%safety-net fires only on window close

Numbers shown are representative aggregate figures, drawn from the same routing_actions surface program leads and reviewers read — never a member's private check-in.

Common program-lead concerns

The questions program leads actually ask before they install anything.

We have heard these in enough sponsor-program staff rooms to answer them straight. Every answer below is a feature, not a workaround — designed so installing Embertide does not displace the volunteer sponsor staff you have spent years recruiting.

Still have one we missed? Send the question.

Sponsor program scoping

See how Embertide rides alongside your sponsor program.

Send your sponsor census size, the cascade order your program currently runs (peer sponsor → sponsor group → licensed counselor → 988), and a short note on the audit expectations your board reviewer cares about — we'll come back with a 90-day deployment scope and the sponsor-group routing surface your program leads will read on day one.

Open /contactProcurement brief

Running this for a treatment-center network instead? See treatment-center program →

What to send

  • · Sponsor census size and program profile
  • · The cascade order your program currently runs
  • · Board / external reviewer audit expectations
  • · 90-day success metric your program will measure against
Talk to our team

Tell us about your sponsor census and your cascade order.

We'll read your message within one business day and come back with a scoped 90-day deployment plan — including the sponsor-group routing surface your program leads will read on day one, and the volunteer sponsor coordination surface that keeps your existing sponsor staff intact.

Prefer email? Reach us at embertide-2@polsia.app.

Is this for a treatment-center network instead? See treatment-center program →